Key Points
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Country
Canada
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Industry
Grocery Hypermarket
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Technology
Python / Angular JS
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Database
PostgreSQL
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Platform
Web/Mobile App
Overview & Challenges
- The client wanted to create and publish tangible and intangible products/services using mass or unit uploads
- The client needed the ability to add attributes, categories, photos and additional product information using mass or unit uploads
- The client needed the ability to manage the publishing and un-publishing of products based on business rules including stock levels and item attributes
- The client needed the ability to manage and upload multiple types of digital assets (e.g. video, text documents, and images) on an ad-hoc basis.
- The client wanted to maintain a consistent price list across the entire digital commerce store flow.
- The client wanted to load discount percentage or fixed quantities to the SKU, order or shipment price with configurable min/max percentage limits to some or all of the catalogue
Solutions
The client is a natural food & grocery retailer in Toronto and they haven't any web presence or online store operations before coming to us. The client was searching for a digital commerce solution to serve current customers by providing them the flexibility for pick & delivery. Navsoft helped them to build a multi-channel business model that has driven their expansion and enhance marketing capabilities. We have delivered an integrated ecommerce store with backend capabilities, store picking app for seamless pick, pack and ship the orders and delivery app for handing over the ordered items to the customer's door. Our integrated ecommerce solution was included following key modules:
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Online Store & Mobile App- The store app has lightning fast search feature with supporting regional languages and auto-complete list displayed based on the given search phrase.
- Advanced filter & sorting feature to refine the product search results filter by brand, pricing range, category and many more.
- Single page checkout by optimizing the shoppers' buying cycle consisting of multiple interconnected stages.
- The store app shows location specific available product stocks and pricing
- The store app sends targeted offers and push notifications to your customers.
- Seamless shopping experience and a consistent look across multi-devices above Android 4.1 and iOS 6.
- Easy pick & scan 'in-stock' items from the store and complete the picking list of an order via app.
- Simple replacement process against the out-of-stock items from the app.
- Assign one or multiple orders to the delivery executive and vehicle from picking app
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Automated Last Mile Delivery App- The last mile delivery app helps the admin to find all vehicles that are reserved for delivering the customers’ orders and add vehicles for delivery.
- Each vehicle has a specific loading capacity that tells the admin that which vehicles can deliver orders so the admin can assign vehicles to delivery boys accordingly and select specific delivery zone
- Admin can setup zip codes for the selected location and select a warehouse for the zone so that when orders are coming to that zone, it automatically redirects the orders to the specified warehouse for shipment as per defined timeslots.
- ‘Check-in’ function of the app indicates that the delivery person is ready for dispatching the assigned orders and the delivery person can enter the starting kilometre reading of the vehicle which will be tracked by the admin from the backend.
- The delivery person can deliver an order at the customer’s door and take digital signature from the customer on the app and leave customer feedback.
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Integrated Store Backend Operations- Store admin can upload bulk amount of products information using Excel import process and move product images in the CDN.
- Store backend has comprehensive product categorization to maintain hierarchy, discovery, on-site search, navigation
- Store admin can manage suppliers, raise purchase orders, keep tracking of the receivable items and contact to the suppliers.
- Seamless order processing from different channels, create shipment by pick list, invoice, shipping label, and manifest.
- Store admin can strategically design the coupons & promotions, and use them when new products are launched.
How We Made The Difference
Navsoft has delivered an integrated ecommerce solution to the client that helped them to reach millions of shoppers who need grocery items every day and allowed them to seamlessly search and order items through a fast and user-friendly approach. The Picking and Last Mile Delivery apps played a great role to streamline delivery operations and faster delivery to the customers’ door. The client gets following benefits from our ecommerce application:
58%
Online Order Rate Increased by
53%
Returning Customers Rate Increased by
51%
Avg. Delivery Time Reduced by
62%
Customer Satisfaction Index Increased by
Key Features
Navsoft has delivered an integrated ecommerce solution to the client that helped them to streamline their online retail operations and increase online sales. Our ecommerce experts have thoroughly analysed the client's existing business model and designed the custom online retail solution that can exactly fit their existing business model. Following are the key features that we have delivered to the client:
01. Smart Search with Filter & Sorting
Shoppers can easily search an item from the store app by entering keyword and auto-complete list displayed based on the given search phrase. Also the store has advanced filter & sorting options to further rectify the searched items list.
02. Location Specific Stock Availability
The ecommerce store asks for the customer location and display only those items that can be deliverable to that location. Also store admin can set location specific pricing for a product based on its type, packaging or availability.
03. Smart Delivery Route Tracker & Optimizer
Our last mile delivery app tracks all delivery executives in real-time via GPS tracking on the Google map when they are on the way of delivering the orders. Also the app automatically plans the delivery route in the most convenient manner.
04. Easy Return & Refund Management
Product return can be initiated by the customer from the app and the store admin can process the return request from the backend and initiate the refund process.
05. Pick & Scan through Handheld Device
With help of our store picking app, store admin can pick the ordered items, scan them, add substitute product against shortage items and modify the order if necessary. It is much faster & accurate than manual picking of ordered items.
