Key Points

  • Country


  • Industry

    B2C Hypermarket

  • Technology

    Python / Angular JS

  • Database


  • Platform

    Web/Mobile App

Overview & Challenges
  • Lotus’s online operations encompass two very different product portfolios- one for FMCG products and another for electronics retail. As verticals, both entail a very different approach and meet different consumer needs.
  • In 2021, Lotus’s worked with Navsoft to solve key delivery and order fulfillment issues for their electronics vertical. Long lead times between order placement and delivery were leading to inventory consolidation issues and several unhappy customers.
  • Same delivery time slots for all product types. No flexibility in delivery timings.
  • No installation slots available post delivery of products.

Navsoft helped Lotus’s online delivery channel get more streamlined and appear as one virtual storefront to the end customer. In a country as vast and complex as Thailand, distributing inventory across locations based on the most common purchase patterns in these locations is the only way to achieve process efficiency in eCommerce retail.

How We Made The Difference

The mobile-friendly web and mobile apps store reached to millions of shoppers who need grocery items every day and helped them easily search and order items through a fast and user-friendly approach. The Picking and Last Mile Delivery apps played a great role to ensure smooth backend operations and seamless order delivery to customers’ door. Thisend-to-end solution helped the client gain following benefits:


Sales Conversion Rate


Productivity Rate


Order Processing Speed


Order Delivery Speed

Key Features

Inventory management is a large and complex challenge, and that warrants a highly customized solution particular for enterprises like Lotus’s that also need to manage a seamless offline buying experience at all times. Navsoft’s consulting-based approach ensured that we identified the right challenge to be solved. We then implemented a flagship logistics management system to help them be as loved a brand online as they are offline in Thailand.

01. A single storefront for all electronics goods

By creating a single virtual storefront for the entire electronics catalog, we ensured that every consumer has access to a seamless online experience.

02. Distributed inventory at the back-end

Larger-value items demand better care and handling. By splitting inventory across warehouses, and separating the large inventory from smaller items, warehousing efficiency was improved.

03. Order fulfillment from the nearest warehouse location

Using the consumer’s pin code as a reference, the system can now route orders to the nearest warehouse that has inventory, resulting in faster order fulfillment.

04. Flexible buying experience

While placing the order, the consumer can choose an installation slot of their choice for large appliances, thus ensuring a positive buying experience.

05. Store-wise SLA fulfillment

As a large retail chain, each store and warehouse location has a different delivery SLA to fulfill. Using an automated system, we were able to help map orders by warehouse and provide the customer with a guaranteed delivery date.