Key Points
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Country
Barbados
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Industry
Insurance & Finance
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Technology
Material Design
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Database
MySQL
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Platform
Web & Mobile
Sales Conversion Rate
Increased Exponentially
Overview & Challenges
Critical Business Challenges
Consumers' Guarantee Insurance Company Ltd. (CGI) is the second largest auto insurer and the third largest property insurer in Barbados. The client is a leading provider of property and casualty insurance, and asset management services to individuals and corporates across the globe.
- CGI was planning a strategic initiative to establish a long-term relationship with customers by delivering a seamless policy claim and renewal experience.
- They wanted to rebuild their corporate website in order to be up-to-speed with their customer-first approach.
- CGI was planning a strategic initiative to establish a long-term relationship with customers by delivering a seamless policy claim and renewal experience.
Solutions
We delivered a robust ERP solution that increased competitive advantage and long-term profitability of the client. This automated numerous manual processes that significantly reduced the processing time and eliminated the risk of human error. Our solution was designed keeping in mind the principle of scalability and reusability to meet the rising future demands. Our solutions not only enriched the way CGI functioned, but also evolved the overall customer experience and satisfaction, leading to renewed trust, loyalty and growth.
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Rich Functionalities for Hyper-personalized Customer Experience
- We engineered a centralized platform to streamline data processing on priority, which enabled actuaries to perform faster analysis. Moving away from manual calculations and task-management powered up profitability.
- A dedicated dashboard on the mobile-app facilitated agents to conduct risk-assessment, generate quotes, track pending premiums, manage payments, process claims and manage renewals accurately and effortlessly.
- Claiming insurance on the spot was a clear winner as it saved valuable time and customers could save the hassles by just dialing the insurance company with personal details.
- A special road-side assistance feature enabled customers to raise an support request in case of on-road emergencies like a flat tyre, break-down, battery dead, etc. They received assistance on spot and as soon as possible.
- Our integrated platform could seamlessly link two individual customer accounts and one account holder could check the details and pay the premium of both the risks. This is especially convenient for members of a family enrolled for different types of risks.
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Empowering Agents & Actuaries With Tools
- We engineered a centralized platform to streamline data processing on priority, which enabled actuaries to perform faster analysis. Moving away from manual calculations and task-management powered up profitability.
- A dedicated dashboard on the mobile-app facilitated agents to conduct risk-assessment, generate quotes, track pending premiums, manage payments, process claims and manage renewals accurately and effortlessly.
- Claiming insurance on the spot was a clear winner as it saved valuable time and customers could save the hassles by just dialing the insurance company with personal details.
- A special road-side assistance feature enabled customers to raise an support request in case of on-road emergencies like a flat tyre, break-down, battery dead, etc. They received assistance on spot and as soon as possible.
- Our integrated platform could seamlessly link two individual customer accounts and one account holder could check the details and pay the premium of both the risks. This is especially convenient for members of a family enrolled for different types of risks.
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Seamless Digital Transformation for Enhanced Productivity and Boost in Revenue
- We engineered a centralized platform to streamline data processing on priority, which enabled actuaries to perform faster analysis. Moving away from manual calculations and task-management powered up profitability.
- A dedicated dashboard on the mobile-app facilitated agents to conduct risk-assessment, generate quotes, track pending premiums, manage payments, process claims and manage renewals accurately and effortlessly.
- Claiming insurance on the spot was a clear winner as it saved valuable time and customers could save the hassles by just dialing the insurance company with personal details.
- A special road-side assistance feature enabled customers to raise an support request in case of on-road emergencies like a flat tyre, break-down, battery dead, etc. They received assistance on spot and as soon as possible.
How We Made The Difference
We delivered a robust ERP solution that increased competitive advantage and long-term profitability of the client. This automated numerous manual processes that significantly reduced the processing time and eliminated the risk of human error.
53%
Conversion Rate
46%
Productivity Rate
17%
Traffic Rate
65%
Delivery Time
Key Features
We delivered a robust ERP solution that increased competitive advantage and long-term profitability of the client. This automated numerous manual processes that significantly reduced the processing time and eliminated the risk of human error.
01. Guest Login
We have integrated a guest login feature, allowing users to login as a guest in the app and look for different chalets, villas, hotels, and camps.
02. View Properties on Map
We have integrated a guest login feature, allowing users to login as a guest in the app and look for different chalets, villas, hotels, and camps.
03. 360 Degree VR Tour
We have integrated a guest login feature, allowing users to login as a guest in the app and look for different chalets, villas, hotels, and camps.
04. Multiple Payment Options
We have integrated a guest login feature, allowing users to login as a guest in the app and look for different chalets, villas, hotels, and camps.
05. Mark as Favorites
We have integrated a guest login feature, allowing users to login as a guest in the app and look for different chalets, villas, hotels, and camps.
