Key Points
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Country
Middle-East
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Industry
Grocery Retail
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Technology
Python / AngularJS
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Database
PostgreSQL
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Platform
Web / Mobile App
Overview & Challenges
- The client needed unique store-front design for both web & mobile apps to cater the customers from a specific geographic region.
- The client has multiple sales channels including the mix of online & offline methods. They wanted to use single backend console to manage all product stocks, and orders
- The client needed location specific stock display so that customers can find only the items that are available in their locality.
- The client needed real-time stock synchronization so that latest stock data can be available at warehouse locations.
- The client needed store picking app to pick, scan and pack the ordered items at the shortest time.
- The client needed omni-channel order fulfilment process so that the order shipment activities can be performed across multiple channels.
Solutions
We have delivered an end-to-end grocery hypermarket solution to the client as per their business requirements. Our integrated grocery hyper-market solution has helped the client to streamline their online retail operations, faster order picking & delivery processes. The platform provides seamless customer experience and continuous customer interactions at every step. Our grocery solution includes following key capabilities:
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Web Store & Mobile App- Allow shoppers to find thousands of products through powerful multilingual search & advanced filters and can easily order required items.
- Native android & iPhone apps for shoppers tomake their orders from anywhere and at any time.
- Automatically identify the geo-location of the customers so that they can see only the items that can be shipped to their location.
- Promotional banners and targeted offers have displayed strategically so that customers can use them during shopping.
- Single page checkout by optimizing the shoppers' buying cycle consisting of multiple interconnected stages.
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Store Picking App for Warehouse Staff- Native Android based pickingapp that can run from any handheld devices and helped warehouse staff to accurately pick & scan the ordered items without any error.
- User can login and check all pending orders that need to be picked using thepicking app.
- The picking app allows user to scan item barcode, scan basket code, enter shortage of items, return items, etc. and complete the picking process.
- This picking app allows user to update the order in case of adding a substitute item against a shortage item based on customer’s confirmation.
- Simple replacement process against the out-of-stock items from the app.
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Automated Last Mile Delivery App- Delivery executives can login to the app and see all pending orders that have to be delivered in specific time slot of the day.
- Delivery route optimizer helps the delivery executive to arrange all assigned orders in right sequence so that they can be delivered in shortest time.
- Delivery executive can trigger the ‘check-in’ button in the app and store admin can track him on Google map in real-time.
- Delivery executive can notify the customer from the app when reached to the customer’s location.
- Delivery executive can change the order status once the order has been delivered to the customer.
- Delivery executive can ask for the digital signature from the customer on the app and leave customer feedback.
How We Made The Difference
The client is a leading merchant of the frozen food, ice cream production & retail sales, garments, accessories in the middle-east country. They have planned to build an integrated grocery hyper-market platform that can help them to manage their entire grocery retail operations. Our custom online grocery platform helped them to achieve following business metrics:
58%
Sales Conversion Rate
53%
Productivity Rate
51%
Order Processing Speed
62%
Avg. Delivery Speed
Key Features
Navsoft has delivered a smart & innovative grocery solution to the client that helped them to streamline their retail backend operation and increase productivity. Following are the key features that we have delivered to the client:
01. Smart Search with Filter & Sorting
Shoppers can easily search an item by entering keyword and auto-complete list displayed based on the given search phrase.
02. Interactive Promotions & Coupons
Admin can easily display the seasonal offers through the homepage banners scheduled from the backend console.
03. Location Specific Stock Availability
The ecommerce store asks for the customer location and display only those items that can be deliverable to that location.
04. Smart Delivery Route Tracker & Optimizer
Our last mile delivery app tracks all delivery executives in real-time via GPS tracking on the Google map when they are on the way of delivering the orders.
05. Omni-Channel Order Processing
Our omni-channel order fulfilment gives the flexibility to converge digital and physical stores and delivery channels into a coherent, seamless customer experience.
